IT Role Playing Games

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This occurs due to the concentration of technical and expert knowledge around the “centers of gravity”.

"Of course, local brands play a special role now," Andrey Golyshkin continued. He emphasized that the industry is returning to the classic distribution model, this is due to the financial and logistical competencies of large software and equipment dealers, as well as their knowledge in the field of risk management.

Distributors, in terms of these competencies, were able to take the role of foreign vendors that had left the market

"It was the distributors who took on content writing service most of the engineering tasks and were able to develop service maintenance, having the necessary stock of components," the speaker noted. According to him, neither system integrators nor domestic vendors have such extensive expertise. According to OCS,

in 2023, more than 50% of Russian companies outsourced their IT infrastructure to a local service partner



And the share of direct vendor support dropped to 12%.

"Indeed, support for the warranty part of the equipment partially fell on the shoulders of distributors," Natalia Slyadneva, head of the computing infrastructure service department at CROC, told RSpectr. According to her, this is due to the fact that distributors supplied new hardware.

Natalia Slyadneva, CROC:

- In cases where the warranty did not expire, many of them continued to provide service instead of the foreign vendors that left. But there was always a parallel demand for post-warranty service on the market, and the proportions there are completely different.

Thus, last summer, CROC conducted a survey of more than 100 Russian companies, and 56% of respondents said that they outsourced their infrastructure to a local service partner for maintenance; this is 27% more than in 2021.

Before the departure of foreign vendors, 47% of surveyed companies gave infrastructure directly to them for support

“According to the results of the 2023 survey, the share of direct vendor support was only 12%, and a third of companies supported the infrastructure entirely on their own,” the expert noted.